Your privacy is not merely a legal compliance obligation for Mansion77 — it is a core value we uphold wholeheartedly. This document sets out transparently how we collect, use, store, and protect the personal data of every one of our members in Malaysia.
Before reading the full policy, here is a summary of Mansion77's key commitments to the privacy of every member.
All data transmitted between your device and Mansion77's servers is encrypted using 256-bit SSL technology — the same standard used by leading banks in Malaysia. No third party can intercept or read your data in transit.
Mansion77 has never and will never sell, rent, or commercialise members' personal data to advertisers, data brokers, or any third party. Your data belongs to you — we use it only for the purposes you have consented to.
Mansion77's privacy policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that every aspect of our data handling meets the requirements of applicable local legislation.
You may access, correct, download, or request deletion of your personal data at any time. These rights require no justification or fees — contact our team and we will respond within 7 working days.
Mansion77 retains personal data only for as long as necessary for the stated purposes or as required by law. Once those purposes have been fulfilled, the data will be securely deleted or anonymised.
In the event of a security incident involving your data, Mansion77 is committed to notifying you and the relevant authorities within the timeframe required by law — without concealing or delaying any material information.
Quick Summary: Mansion77 collects only the data needed to operate our services, protects it with the highest level of encryption, never sells it to third parties, and gives you full control over your data. This policy explains all of that in detail.
This Privacy Policy is issued by Mansion77 ("we", "platform") and applies to all users of the mansion77.im website and all services provided through our platform — including live casino, Sports Betting, e-sports, poker, and all other features.
By using the Mansion77 platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read together with Terms & Conditions us. If you disagree with how we handle your personal data, you should not use the Mansion77 platform.
Mansion77 acts as the data controller for all personal data collected through our platform. We are responsible for ensuring that such data is processed in a lawful, fair, and transparent manner, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Mansion77 collects various types of data depending on how you interact with our platform. Here is a detailed breakdown:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, identification card number | KYC VerificationLegal Compliance |
| Contact Data | Malaysian phone number, email address, full residential address | Account communicationsNotifications |
| Financial Data | Bank account details, e-wallet numbers (TNG, GrabPay, DuitNow) | Payment processingWithdrawal |
| Security Data | Password (stored in hashed form), security questions, 2FA | Account protection |
Mansion77 collects data through the following transparent channels:
Mansion77 uses your personal data for the following purposes, each of which has a valid legal basis:
Data Minimisation Principle: Mansion77 only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant data beyond what is needed to operate our platform.
Mansion77 never sell, never rent, and never commercialise members' personal data to any third party for marketing or commercial purposes. However, in the following limited circumstances, data may be shared:
We share only the minimum necessary data with service providers who help us operate the platform — including Malaysian payment gateway providers, licensed gaming software providers, and cloud service providers. All such providers are bound by strict confidentiality agreements.
Mansion77 will disclose the required data to the relevant authorities (including the police, MACC, or financial regulatory bodies) when mandated by Malaysian law or a valid court order.
In the rare event that a person's life or public safety is at risk, Mansion77 reserves the right to share relevant information with the authorities without prior consent.
We do not share data with advertisers, third-party affiliate marketing networks, or any entity that has no legitimate operational need to access it.
Mansion77 implements multiple layers of technical and organisational security to protect your personal data:
Shared Responsibility: While Mansion77 implements comprehensive technical safeguards, the security of your account also depends on good password practices and your own vigilance. Never share your password with anyone, including Mansion77 staff — we will never ask for it.
Mansion77 retains your personal data for as long as necessary to fulfil the purpose of collection or as required under applicable Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Platform operations |
| Financial transaction data | 7 years after transaction | Tax & AML legal requirements |
| KYC Records | 5 years after account closure | PDPA & AML Compliance |
| Support communication logs | 2 years | Referrals and dispute resolution |
| Analytical cookie data | 13 months | Platform performance analysis |
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.
Mansion77 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates smoothly. The following are the types of cookies we use:
You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the Mansion77 platform.
As a Mansion77 member and data subject under Malaysia's PDPA, you have the following rights, which you may exercise at any time:
You have the right to request a copy of all personal data we hold about you.
You may request a correction of inaccurate or outdated data at any time.
You may request deletion of your data (subject to minimum statutory retention obligations).
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data in certain circumstances while an investigation is ongoing.
How to Submit a Request: Contact us at privacy@mansion77.im or via live chat. We will respond within 7 business days and fulfil the request within 21 business days. No fee is charged for the first request of each type within any 12-month period.
Mansion77 is an exclusive platform for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data belonging to minors.
If we discover or are made aware that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you are aware that a child has registered on Mansion77, please contact us immediately at support@mansion77.im.
Mansion77 reserves the right to amend this Privacy Policy at any time to reflect changes in law, operational practices, or the technologies we use. When significant amendments are made:
Continued use of the Mansion77 platform after any amendments are published will be deemed acceptance of the updated policy. We recommend that you review this page periodically.
Mansion77 has appointed a Data Protection Officer (DPO) who can be contacted for any queries, concerns, or requests relating to your privacy and personal data protection:
If you believe Mansion77 has failed to meet our privacy obligations, you also have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the relevant supervisory authority under PDPA 2010. That said, we encourage you to contact us first so we can resolve any concerns directly and effectively.
See Also FAQ us for answers to the most frequently asked questions about privacy at Mansion77.
Your privacy and data security are Mansion77's top priority. Play with peace of mind — we protect your information with the same rigour we apply to our own systems, held to the highest standards.
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